Overview: The purpose of this lesson is to teach you what to do when a student contacts you regarding the tutoring program.
When a student contacts you for tutoring, what do you do?! This person could potentially start working with you for a long period of time! They are a potential friend! This relationship needs to be nurtured one step at a time. Usually I am able to convince over 90 percent of students who contact me for tutoring to have a ten-minute phone call with me. Here are several things you should mention as you respond to their request for information regarding the tutoring program:
- You are excited to work with them!
- You understand what they are looking for. Acknowledge what they want to get from this.
- Why they should trust that you can help them get it.
- Invite them to do a 10-minute phone consultation.
- Mention once again how excited you are to start working with them towards a top score.
Now, I would like to mention the beauty and wonder of what are called “Canned Responses.” These will enable you to quickly respond to these inquiries for tutoring by using saved email templates. Here are the simple steps required:
(1) To create a “Canned Response,” simply type up the generic email you want to use in gmail (PLEASE MAKE THESE CANNED RESPONSES AS YOU GO THROUGHOUT EACH LESSON OF THIS ORIENTATION). Here is the one I use for tutoring requests. Feel free to modify it and use it for yourself:
Thanks for reaching out. I am super excited to start helping you get ready for the MCAT! I understand that you are interested in my MCAT tutoring packages.
I personally scored in the 99th percentile on the overall MCAT, am the Head Tutor for MCAT Self Prep, and have led several students to 100th percentile MCAT scores. For this reason, I feel confident helping you work towards a top MCAT score. Please feel free to check out my tutoring profile
to get a better idea of what it would be like to start tutoring with me. Towards the bottom of my profile, you may also view some frequently asked questions as well as tutoring package pricing. Here is one of the many testimonials you will see there:
“Before meeting Andrew, I had taken the MCAT and scored a 502, nowhere near what I hoped to achieve. This summer I decided to study for the MCAT again, and luckily I landed on the MCAT Self Prep website. I knew I needed help and Andrew has been there every step of the way and is a tremendous aid to my studies. Andrew is clear and finds a way to explain questions and concepts in a simple, but effective manner. Every session with Andrew is super productive, and I feel that I learn so much. Already, I am seeing major improvements, scoring a 518 on my most recent AAMC practice exam. Without a doubt, I can say that Andrew has played a major part in my recent success, and I would recommend Andrew as a tutor to anyone who needs help improving their MCAT score!”
We can do a free 10-minute phone consultation some time tomorrow during which you can ask any questions you have regarding the tutoring program and we can talk about how I will help you get a top score on the MCAT. Feel free to send me a text at 801-721-0715
, and we can set up a time that works for you.
If you have any other questions before signing up, please let me know. I am really looking forward to getting to know you and helping you succeed on this challenging exam!
(2) Save this as your canned response. The picture below shows you where to click to do so:
And that’s all there is to it. Now whenever a student emails you, simply go to this same place, and click on the Canned Response that you’d like to insert.
If the student doesn’t respond after 24 hours, send them a follow-up text message (or email) to see if there is anyway you can help. Let them know that you are willing to help them in any way you can. If the student continues emailing you questions, let them know that you’d rather do the phone call as this will save you time. Also, be sure not to give away free advice. They should pay before you start giving away your services like pretzels.
I hope this dispels some of the mystery behind the first contact. Next up, we’ll be talking about your 10-minute phone consultation.